COVID-19 Modified Operations

Office of Teaching and Learning Remote Hours

The Office of Teaching and Learning is currently working remotely and continues to be available to aid in the transition to online. 

M-F 8am-7pm | Sat 10am-4pm
801.863.8255 |


Beginning August 3rd, we will return to campus with modified hours:
In-Office | M-F 8am-5pm
Remote Support |  M-F 5-7pm & Sat 10am-4pm


To check UVU's Current Condition visit

Canvas Help for Faculty


Canvas logo and 24/7 with phone

Canvas 24/7 Support

Provided by Instructure

If an Instructure Support Agent is unable to successfully address your Canvas-related issue, your ticket will be resolved by the appropriate UVU support unit during regular business hours. 

The Office of Teaching and Learning provides support for academic departments and faculty with Canvas and accompanying technologies through Instructional Support Technologists (IST), Instructional Designers, and the OTL Lab.

Getting Started in Canvas

Semester Start Checklist – Prepare your online content in Canvas each semester.

Semester Start and End Dates – Use this resource to set Canvas auto-fill dates when importing content each semester. You must be logged in to your UVU employee Google account to access.

Canvas Skills for Faculty – Register for this online workshop to improve your Canvas skills.

Become Online and Hybrid certified – email Trevor Morris to register for the next cohort of Online Teaching Academy.

Canvas Tour for Students – A one-hour Canvas orientation for students to learn the basics of Canvas including practice opportunities. 

IST department assignment list – Review this list to find the IST assigned to your department.


Fully accessible online and hybrid courses is OTL’s top priority, and we are prepared with the needed tools and expertise to assist faculty in meeting this standard.  Contact your department’s assigned IST for further information. 

Accessibility Handout

Contact Us: 

  • Mon-Fri: 8 am - 8 pm
  • Saturday: 10 am - 4 pm
  • Summer Hours: 8 am - 7 pm
  • Closed Sundays and Holidays
  • Phone:  801-863-8255
  • Toll Free: 1-888-425-4412
  • E-mail:

Additional Technology Support

Exam Proctoring

Proctorio – Remote online proctoring tool.

Exam Proctoring – Student facing instructions for using Proctorio or setting up a live proctor.


Unicheck - Unicheck’s simple user interface integrates seamlessly into the Canvas plagiarism framework instead of using an LTI tool. 


Make student learning visible with Portfolium by Canvas. Contact OTL Lab.


Add gaming elements such as progress bars and leader boards to courses. Contact OTL Lab.

Video Tutorials

UVU does not have official technology support or data sharing agreements for FERPA protections with any third-party conferencing software (such as Zoom, Hangouts, etc.). Though popular, there are widely circulating reports of Zoom security breaches that are cause for concern. As well, there are major concerns that Canvas Conferences (Big Blue Button) will not scale properly and we do not recommend that you use it as a synchronous meeting tool with your students.

Therefore, it is strongly recommended that all faculty connect with students using the two approved synchronous tools at UVU: (1) Kaltura Live Room or (2) Microsoft Teams. Both tools are secure, easy to deploy, and supported for both faculty and students through the Service Desk and OTL. View our quick tutorials below to get started. Further support on using these tools to connect with students can be found by contacting our office.

**Please note that we have been experiencing some issues with Kaltura videos loading on our pages. They are receiving a high volume of content at the moment. If you experience an error on one of the videos below, please try refreshing the page.**

Faculty Videos

Sharing Your MS Teams Meeting in Canvas


Tools Available in MS Teams


How to Log Into MS Teams On the Web

How to Prep for Your MS Teams Meeting


Scheduling a Remote Class via MS Teams


How to Request Machine Captions


How to Install Kaltura Capture for Faculty


How to Record a Video Using Kaltura Capture


Uploading and Publishing Kaltura Capture Videos


Student Videos

How to Get Into Live Room for Students


How to Use Live Room as a Student


How to Get Into MS Teams for Students


How to Install Kaltura Capture for Students


How to Record Using Kaltura Capture for Students


How to Upload Using Kaltura Capture for Students