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Campus Services DOES NOT repair roof leaks. The Utah State Division of Facilities
and Construction Management (DFCM) is responsible for all roof repairs on State owned
buildings. If you see a roof leak, please report this to Facilities and we will submit
a ticket for DFCM to inspect and make any necessary repairs. Please keep in mind that
we are on their schedule.
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Why would a Facilities worker come into my office when I did not submit a work order?
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There are several reasons this may happen: preventive maintenance inspection, utilities
located above your ceiling, damage to the floor above, etc. |
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Why can’t you do my work request “right away” when it will only take 5 minutes?
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We receive dozens of requests like these every day. To maintain control of the workload,
all work requests must be prioritized and scheduled. Note: Any request for work left
on voice mail after 5:30 pm or emailed over the weekend, will be submitted the next
working day. If the request is an emergency, please contact UVU Police at 801- 863-5555
and they will notify the respective maintenance personnel. |
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How do I find the status of a work order?
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Simply call Facilities at 801-863-8130 and request information about the work order
you submitted. If you were emailed a work order number, please give that number as
it will help in finding your request |
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How are requests prioritized?
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Facilities continually has around 200 open work orders and requests and we do our
best to respond to everyone’s as quick as possible, but please understand that some
requests have a higher priority than others. We prioritize requests based on: I. Safety
and/or the potential to cause immediate damage to property II. How it directly impacts
students III. How it effects faculty and staff IV. Need vs. want |
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What should I do for an Emergency (flooding, sever leaks, power outage, etc.)?
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If an emergency occurs during business hours (Monday – Friday, 7 a.m. – 5:30 p.m.)
that requires immediate assistance, call 801-863-8130. A Facilities Administrator
will dispatch a technician to your area. If an emergency occurs outside of business
hours, contact Utah Valley University Police Dispatch at 801-863-5555 |
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What is the difference between a Work Order and a Service Request?
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A Work Order is generally completed for maintenance/repair of original building and
systems including heating, air conditioning, ventilating, electrical, plumbing, structure,
equipment installed as integral parts of the building, maintenance and repair of walks,
lawns, trees and shrubs in general fund supported areas. A Service Request is generally
completed for departmental equipment, installation of items such as white boards,
office accessories, fabrication of shelves and equipment, moving furniture, custodial
services requested outside of the schedule such as waxing a floor, or special trash
collection. |
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Where do I find a Service Request?
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I am planning a move. How do I request support?
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| Please fill out and submit a Service Request form. Facilities Services will then contact you to coordinate a moving date. Note: Please
make sure to submit your Service Request 10 days prior to move. Also make sure to
empty all desk drawers and shelves before we arrive for the scheduled move. |
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Can I move office furniture myself?
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Yes you can! |
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Who is responsible for event set-ups and cleaning?
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| Custodial is NOT responsible for event set-ups and cleaning. The Events Services staff
is responsible and can be found at: https://www.uvu.edu/eventservices/ |
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Whom do I contact to request installation of a white board, bulletin board, or cork
board?
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| Please fill out and submit a Service Request form. |
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I need my office walls painted. Does Facilities pay for this?
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Facilities will cover the cost of painting IF it is needed due to age or damage outside
of an occupant’s control. Paint should typically last 10 years. If the room needs
patched and painted because the previous occupant hung multiple accessories on the
wall, the requesting department will cover the cost. If you would like an accent wall,
the requesting department will cover the cost. Note: For painting requests outside
of routine painting, please submit a Service Request form. |
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How long until the painters will arrive for my request?
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Painting requests are scheduled in advance. All requests go into our schedule in the
order it was received as well as the schedule of our own routine painting. Higher
profile areas such as hallways, classrooms, and public spaces are considered a higher
priority than offices. |
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What do I need to know before painting begins?
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When we paint in an office, expect 2 to 3 days of down time. The painters will have
several other requests that they are working on while they are working on your office.
They will not be in your office all day every day. While your office is in “dry time”
they will be elsewhere working on other requests. We will do our best to protect everything
from damage, but the occupant is ultimately responsible for the items in their office
and they need to remove or protect any and all personal items. All file cabinets need
to be emptied in order for the painters to move them out of the office. |
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My office lights aren’t working?
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Before you contact Facilities please activate the control switch. Offices with occupancy
sensors still have a switch (button) that can be pushed to turn the lights on and
off. Sometimes these switches get pushed by accident which causes the lights to turn
off and will need to be activated again. |
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My appliances aren’t working?
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If you find that one or more of your appliances are not working, please check the
power strip before contacting Facilities. |
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My lights are too bright or too dim??
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Lights are installed according to industry and UVU standards, which includes the brightness
of lights. Any requests for lights that fall outside of these standards must go through
the proper approval channels. If you feel that lights are causing headaches or other
medical issues, please work with Human Resources as it is required to submit a signed
statement by a Utah licensed physician verifying that the medical related condition
requires facility alterations and what alterations are recommended. |
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I’ve locked my keys in my office or I forgot my keys. What do I do?
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If it’s during normal business hours (Monday through Friday 7:00 am – 5:30 pm) please
contact Facilities. If it is outside of these hours, please contact UVU Police at
801-863-5555. If the Police have to call out a Campus Services personnel, your department
will cover the cost. |
Contact UVU Specialty Printing at 801-863-6853 |
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How do I acquire keys I need for work?
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