COVID-19 Modified Operations

Faculty Online Transition Help

  • Beginning Mon, March 30th, The Office of Teaching and Learning will be working remotely, but will continue to be available to aid in the transition to online. 
    • Hours: M-F 8am-8pm | Sat 10am-4pm | 801.863.8255 |
  • Utah Valley University is providing continual updates on our Academic Continuity web page.  Please view this site for more resources to help keep your students active and informed in their courses. View the short videos in the section below to get up to speed with some helpful tools available to you now.
  • Learn how to use Canvas Now: Canvas Skills for Faculty Course.
  • Utilize online exam proctoring with Proctorio.



To check UVU's Current Condition visit

Canvas logo and 24/7 with phone

Canvas 24/7 Support

Provided by Instructure

  • Instructure Support Hotline:  Call 385-204-4930 
  • Live Chat support: Access Live Help on the Navigation Menu in Canvas
  • Email:
If an Instructure Support Agent is unable to successfully address your Canvas-related issue, your ticket will be resolved by the appropriate UVU support unit during regular business hours. 

Video Tutorials

UVU does not have official technology support or data sharing agreements for FERPA protections with any third-party conferencing software (such as Zoom, Hangouts, etc.). Though popular, there are widely circulating reports of Zoom security breaches that are cause for concern. As well, there are major concerns that Canvas Conferences (Big Blue Button) will not scale properly and we do not recommend that you use it as a synchronous meeting tool with your students.

Therefore, it is strongly recommended that all faculty connect with students using the two approved synchronous tools at UVU: (1) Kaltura Live Room or (2) Microsoft Teams. Both tools are secure, easy to deploy, and supported for both faculty and students through the Service Desk and OTL. View our quick tutorials below to get started. Further support on using these tools to connect with students can be found by contacting our office.

**Please note that we have been experiencing some issues with Kaltura videos loading on our pages. They are receiving a high volume of content at the moment. If you experience an error on one of the videos below, please try refreshing the page.**

Faculty Videos

Sharing Your MS Teams Meeting in Canvas


Using Live Room in Canvas


How to Grant Students Access to Share Their Screen in Live Room


How to Use Live Room's Breakout Tool


Tools Available in MS Teams


How to Log Into MS Teams On the Web

How to Prep for Your MS Teams Meeting


Scheduling a Remote Class via MS Teams


How to Request Machine Captions


How to Install Kaltura Capture for Faculty


How to Record a Video Using Kaltura Capture


Uploading and Publishing Kaltura Capture Videos


Student Videos

How to Get Into Live Room for Students


How to Use Live Room as a Student


How to Get Into MS Teams for Students


How to Install Kaltura Capture for Students


How to Record Using Kaltura Capture for Students


How to Upload Using Kaltura Capture for Students


Teacher helping student


Teaching excellence is a journey of continuous improvement in providing significant student learning experiences to explore, develop, and flourish.

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Canvas support for all. Dedicated support for online and hybrid learners.

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Instructional Design & OTL Lab

Faculty support in online and hybrid course design. Effective use of technology in teaching.

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OTL Calendar

Teaching and technology workshops, conferences, and more!

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