Once a Billing Request Form is received by A/R, an official university invoice is prepared and sent to the customer.
The Banner Index and Banner Account number listed on the Billing Request Form is credited at the time of invoicing for the amount invoiced, and A/R will track
the invoice until it is paid in full to the Finance and Business Services Department.
If Accounts Receivable is unable to collect payment on an invoice, a memo will be
sent to the invoice requester asking whether the invoice should be forwarded to the
UVU Collections Office for further collecting or if the amount should be considered
a loss. Respond quickly if you receive a memo like this. If it becomes necessary to
forward an invoice to collections, the UVU Collections Office may ultimately choose
to send it to an outside agency for further assistance in collecting the debt. At
that time, the revenue that was posted to the Banner Index and Banner Account will
be reversed.
NOTE: You can protect yourself from loss of revenue by having customers sign a contract
for services rendered. A section of your contract should explain our collection procedures/policies
and the charges that will apply if it becomes necessary to forward an invoice to an
outside agency. The UVU Collections Manager can help with appropriate wording on your
contract.