need to know

help with new ask wilson chatbot

Christina posted this in the Dx Teams channel:

Ask Wilson is UVU’s newest resource to help students achieve success and find answers to their questions. You’ve been chosen as part of the Digital Transformation team to help us test this chatbot’s capabilities. Your participation will provide valuable feedback to support the development team to improve Ask Wilson!

Not all content is included in Ask Wilson, so please use these topics:

• Service Desk
• Enrollment management
• Graduation
• Admissions
• Registration
• And more found on the Ask Wilson Website

Parking Services

We are working with multiple departments to get as much content updated and consumed by Ask Wilson. The rest of the content will be added over time.

The survey will run from Wednesday, June 23 to Wednesday, June 30. Please complete your testing by filling out the survey by June 29 to be considered for the food voucher and participate in this test. You will be contacted via email with more information about where to pick up your food voucher at a later date.

Survey Details

This survey will be available on the right side of the Ask Wilson site. Just click the FEEDBACK button to complete the survey. You will need an estimated 10 – 20 minutes to complete this survey. In this survey, you will be asked to:

• Explore the Ask Wilson chatbot and test specific departmental questions.
• Provide feedback related to specific topics and general use of the chatbot. Your feedback should include detailed descriptions of any errors and/or issues you encounter and your general recommendations to improve the bot’s feature set.
• If at anytime you get stuck in a loop within the chatbot please type Cancel and it will allow you to retype the question.
• Submit your findings through this Qualtrics survey here: Ask Wilson - DX Survey or through the Ask Wilson Website tab on the right.

Thank you so much for assisting our efforts in making Ask Wilson the chatbot the UVU community deserves! Ask Wilson | Webstaging Wilson is a A.I. powered chatbot who is meant to help students answer their financial aid, admissions, and registrars questions. You can ask Wilson anything and receive a reply.

Link: https://webstaging.uvu.edu/askwilson/

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Link: https://uvu.edu/transformations/data-migration.html.

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