Q: Do I still have to pay to use UTA if I have a UVU ID?
A: All current UVU students, faculty, staff and their spouses and dependents can ride UTA buses, TRAX, FrontRunner and the Utah Valley Express (UVX) for free! The UTA transit pass is built directly into your UVU ID card and will activate automatically for eligible users. (NOTE: Students must be enrolled in a minimum of 1 credit hour during the current semester to enjoy the free transit benefit.) Simply tap your UVU ID card on the card readers when boarding and exiting all UTA buses and trains.
Q: Where can I get a UVU ID card on campus?
A: Students can obtain their UVU ID card at Campus Connection, located in the Sorensen Center, Room SC 106f.
Q: How can I see schedules and maps?
A: On UTA website schedules and maps are posted.
Q: What is the UVX?
A: The Utah Valley Express (UVX) bus rapid transit line (Route 830X) offers frequent connections all day/evening to destinations in both Orem and Provo.
Q: What do the routes look like for UTA
A: Here is Rail and BRT map.
Q: How do I get a UVU ID card online?
A:
1. Go to the UVU Campus Connection home page
2. Scroll down until you see UVU ID Cards. Click on "Get a UVU ID Card."
3. Follow the instructions
Q: How do I get a Transit Pass online?
A:
1. Go to the UVU Campus Connection home page
2. Scroll down until you see Transit Passes. Click on "Get a Transit Pass."
3. Follow the instructions
Q: How do I get the UTA On Demand app?
A:
1. For IOS users, go into App Store and type UTA On Demand in the search bar, then download the app. There will be instructions on how to set up an account.
2. For Android users, go into the google play store and type UTA On Demand in the search bar, then download the app. There will be instructions on how to set up an account.
Q: Where do I tap my card?
A: Electronic readers are located at all doors on all UTA buses and near the entrances to all TRAX and FrontRunner platforms. Just tap your card to the contactless logo as you board and when exiting a bus or train platform.
Q: What fare is charged?
A: When paying with a UTA FAREPAY Card, you will be charged the single adult cash fare for the service. REMEMBER, the UTA transit pass is built directly into your UVU ID card and will activate automatically for eligible users
Q: Does UTA track my movements when I tap on and off?
A:
· UTA does not track the movement of specific individuals within its transit system.
· Trip data is used primarily to analyze and understand mass transit patterns in order to improve overall service and better plan for the future.
· Internal and external EFC trip reporting is done at aggregate levels so that UTA and its partners are unable to view or track the trip patterns of specific individuals.
Q: How are fares enforced?
A:
· Bus: As you board, the operator will receive a validation message from the reader just as you do and allow you to board. The operator will allow you to board if your card gets a green light. The operator will ask for additional payment if your card gets a yellow light.
If your card gets a red light (or no response), the operator will ask you to please provide an alternate form of payment.
· TRAX and FrontRunner: UTA transit officers carry a small electronic inspection device. Inspectors will ask patrons to show proof of fare (e.g. “tickets please”). When you are asked to show proof of fare, simply produce the contactless transit pass that you used to pay. The officer will electronically inspect your card to determine whether the card was recently tapped or not. If there is no electronic record of the card being tapped, then the officer will likely issue a citation for failure to provide proof of payment.
Q: Can I tap more than once per boarding?
A: No. Each person traveling on UTA’s system must tap his or her own electronic fare card.
Q: What is a trip?
A:
· Trip: Also known as an Unlinked Trip, Boarding, Segment, or Leg. You are required to Tap On when boarding a service, and also Tap Off when alighting a service. The tap on and tap off usage data records are paired in the EFC system to form a single trip. The fare calculation and transfer credit business logic is then applied to trips.
· Linked Trip: Also referred to as a Journey. A linked trip is one or more trips taken by a single patron within a defined transfer period (e.g. 2 hours). A base fare is calculated for each trip segment, and transfer credits are applied according to UTA's business rules.
Q: Do Paratransit vehicles have the electronic fare readers and accept contactless credit/debit cards?
A: The EFC system has not been installed on any Paratransit vehicles or services at this time. Another form of payment is required.
