Q: IT Assets are Managed
Dx is developing a Configuration Management Database (CMDB) to track all the configuration
items associated with our IT services. This standardized database will enable efficient
tracking of hardware and software components, their relationships, and maintenance
activities. Additionally, it will offer the means to link individuals to their respective
computer information, simplify the support experience, manage upgrades of infrastructure
items, and more. The assets to be tracked by the CMDB include (but are not limited
to) software, IP addresses, domain names, system configurations, servers, cables,
and more. This is undoubtedly a massive undertaking, and we are just getting started
as of the start of 2023. Our success criteria for this project will be conservative
in order to ensure that we meet our goals. At a minimum, we want to ensure that end-user
and major infrastructure equipment are recorded in the CMDB. In the future, we also
want to record IP addresses and software and security configurations.
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