In light of the recent tragedy that has deeply affected our campus, we want to extend our heartfelt condolences and acknowledge the impact this may have on so many. Moments like these call for compassion, connection, and care - for ourselves and for one another.
Mental health is not a solitary journey. It is a shared responsibilty, and Utah Valley University is committed to providing a network of support to help every student navigate difficult times. Please take a moment to review the mental health resources available to you.
*PLEASE NOTE THAT ALL UVU MENTAL HEALTH SERVICES ARE FREE, AND UVU STUDENT HEALTH SERVICES ARE FREE UNTIL FURTHER NOTICE.
Mental Health Support
Training and Information on Trauma:
Free Mental Health Support to All Students:
UVU Main Campus Services:
All services are free of charge until further notice. Hours of operation are M-F from 9am to 4pm and the office is located in SC 221.
Federal and State:
Virtual Mental Health Support:
Community Resources for Mental Health Support:
In addition to the above resources, we want to remind you that confidential resources are available through our Employee Assistance Program (EAP), provided by ComPsych. The EAP offers counseling, guidance, and support 24/7 for employees and their families. Whether you need someone to talk to, help manage stress, or discuss strategies for supporting loved ones, these services are here for you. You can reach the EAP by calling 800-922-2687, visiting guidanceresources.com, or by downloading the GuidanceNow app (from Google Play or the App Store). If requested, use code EAPU. All services are confidential and at no cost to you.
Call one of the following:
If you are a current term registered UVU Student:
Call for an appointment at UVU Student Health Services (801-863-8876, M-F 8am-4:15pm). If you are currently in a suicide crisis, notify the person answering the phone that this is an emergency for priority scheduling.
UVU Student Health Services Office Hours and Location:
Monday-Thursday 8-6
Friday 8-5
Sorensen Center, SC 221
Medical Services Hours:
Monday, Wednesday & Thursday 9-6
Tuesday & Friday 9-5
Psychiatric Services Hours:
Monday-Thursday 9-4
Mental Health Services Hours:
Monday-Friday 8-5
Learning Disability Assessment Services Hours:
Monday-Friday 8-5
Crisis Services Hours:
Monday-Friday 8-4:15
After Hours Crisis:
Call the National Suicide & Crisis Lifeline at 9-8-8, or
Text "START" to 741-741 to connect with a counselor at Crisis Text Line
Navigating a High-Impact Event: How to Check in With Yourself
A major event on campus can leave you feeling shaken, sad, or uncertain...even if you weren't directly involved. These reactions are normal. Here's how to check in with yourself and know when to reach out for extra support.
Give yourself permission to feel what you feel...there is no "right" way to respond.
These are signs that you might need extra help, and that's okay. Support is available (please see resources at the top of this page).
SHS Vision Statement
At Student Health Services, we value and appreciate all students, staff, and faculty here at UVU and the inherent strengths that arise from combining all our backgrounds and experiences. We are committed to the comprehensive care of all our UVU students and developing the multifaceted capacities of our staff. We are dedicated to continual training to ensure specialized care that effectively meets the unique needs of all our students. We align with the American Psychiatric Association’s (2022) emphasis on cultural considerations and recognition of the impact of sociocultural factors on mental health. We are committed to countering the U.S. Department of Health and Human Services’ (2021) acknowledgment that multiple barriers often keep underserved populations from receiving competent medical and psychological care.
To fulfill our commitment, we at Student Health Services are dedicated to:
In engaging in these processes, Student Health Services hopes to continue assisting our UVU community in broadening its scope of awareness, developing empathy for a broad range of perspectives and experiences, promoting well-being, and striving to overcome challenges. Our commitment to comprehensive care is an ongoing and open-ended journey.
Using Student Health Services
Do I have to be a UVU student to use Student Health Services?
Yes...you need to be a current term registered UVU student. If you are not a current term registered student, please see our listing of resources in the community.
If I am a current UVU student, can my family members also use Student Health Services?
No...our services are only offered to current term UVU students.
Are the healthcare providers at Student Health Services licensed or are they students?
All our staff are licensed professionals. We also often have therapists-in-training who work under the supervision of a licensed therapist.
Health Insurance
Do I need health insurance to use Student Health Services?
No...Student Health Services does not bill health insurance. The cost(s) of services are the same for those with or without insurance.
Does UVU offer health insurance?
No...health insurance is not offered through UVU or Student Health Services. For more information on health insurance resources, please visit www.healthcare.gov or www.utahchc.org.
Appointments
How do I schedule an appointment?
To schedule an initial therapy or assessment appointment with Mental Health Services, go to our webpage (https://www.uvu.edu/studenthealth/psych/) to access our digital portal.
If you want to arrange for any of our other services, please call our office at 801-863-8876 or stop by SC221.
Will I be charged if I do not come to my appointment?
Yes...we charge a $10-$20 no show fee depending on the service requested, if you do not notify our office at least 24 hours prior to the time of your appointment of the need to cancel your appointment.
Does Student Health Services take walk in appointments?
Walk in services are limited. If you are in crisis and need immediate assistance, please call the national Suicide & Crisis Lifeline at 9-8-8, or dial 9-1-1.
Do I have to pay for my appointment at the time of service?
No...we allow 30 days to pay. After that time, a hold will be placed on your student account for any unpaid balances.
Medical Records
Does Student Health Services have a copy of my immunization records?
We only have a copy of immunizations you received in our office.
How do I get a copy of my medical records from Student Health Services?
You will need to complete a Patient Records Release Form in our office or in the office of one of your other healthcare providers.
HIPAA
Is my health information from Student Health Services private and secure?
Our office operates under HIPAA policies and regulations. Please review our Notice of Privacy Practices for more information.
Student Patient Complaint Procedure
Student Patient Complaint Procedure
To provide a mechanism for student patients to file a complaint when they perceive inappropriate care, or unprofessional interactions related to a health visit. It is the policy of UVU to serve eligible students without regard to race, age, sex, gender identity, color, ancestry, sexual preference, national origin, legal residence, economic status, religious creed, parenthood, marital status, contraceptive preference, disability, or handicap in accordance with clinical judgment and standards of care.
Student Patient Complaint Form
Additional resources:
https://www.uvu.edu/studentconduct/report.php
https://www.uvu.edu/reportandsupport/index.html
https://secure.ethicspoint.com/domain/media/en/gui/23421/index.html
Brochure with information about all SHS services.
Also, if you are facing issues related to food insecurity, housing insecurity, health issues, and/or safety issues, you can go to UVU’s Coordinated Access to Resources and Education (CARE) webpage, which provides information about numerous resources available to UVU students.
An important note about email: Please be aware that email accounts are NOT monitored continuously throughout the day, nor during evenings, weekends or holidays. Please call our office at 801-863-8876 during our business hours to speak with one of our Admin staff members.
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